Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) applies to the website, applications, and online services of MOR Software Joint Stock Company (referred to as “MOR”, “We”, “Our”, “Company”). MOR is committed to respecting privacy rights and protecting the personal data of customers, partners, and visitors (“User”) in accordance with Vietnamese law.

By accessing the website or using MOR’s services, the User agrees to the terms of this Policy. If you do not agree, please do not use the services or access the website. This Policy is established in accordance with the rules and regulations of Vietnamese law on Privacy. We are committed to upholding the law and protecting the legitimate rights and interests of Users when accessing our Website.

2. Information Collection

MOR may collect the following types of information:

2.1 Personal and Organizational Information

MOR may collect personal information when Users actively provide it by completing contact forms, requesting consultations, or subscribing to updates on MOR's website and online services. Such information may include:

• Personal Information: Full name, email address, phone number, contact address, and other personal information as prescribed by the laws on Personal Data Protection;
• Organizational/Corporate Information (if the User represents an entity): Company name, job title, and representative information.

By ticking the box "I have read and agree to the Privacy Policy" prior to clicking the submit button on the contact form, the User confirms that they fully understand and voluntarily consent to our collection and processing of the provided personal data in accordance with the terms outlined in this Policy.

2.2 Technical & Behavioral Information

• IP address, device type, browser, operating system.
• Cookies, tracking technologies (trackers), access logs (website logs).
• Access behavior, interactions, and history of website and service usage.
• Other relevant technical data to optimize the system.

2.3 Information Exchanged with MOR

• Email contents, information forms, support requests.
• Audio/video recordings of customer support calls (if any).

Users are responsible for providing accurate, complete, and proactively updated information when changes occur. MOR is exempt from all liabilities arising in cases where the information provided by the User is inaccurate or outdated.

3. Purpose of Data Usage

MOR uses the collected information for the following legitimate purposes:• Managing, operating, and maintaining accounts as well as services provided to Users.
• Customer support, receiving and resolving inquiries, complaints, or technical issues.
• Fulfilling legal obligations and complying with requests from competent State authorities.
• Fraud prevention, enhancing system security, and information safety.
• Analyzing, evaluating, and researching customers needs to improve service quality.

4. Cookies and Similar Technologies

MOR uses cookies and similar technologies to ensure that the website or application operates securely and stably; remember user preferences; analyze and measure traffic and service performance; and personalize content and advertising suited to users' browsing behavior.

MOR utilizes the following types of cookies:

4.1 Essential Cookies

These cookies are necessary for the website to function normally, and the website cannot operate without them. They support core features such as page navigation, security, and remembering user privacy preferences.

These cookies process information in encrypted or anonymized formats without directly identifying individuals and are enabled by default without requiring prior consent to ensure the basic display and operation of the website.

4.2 Performance and Analytics Cookies

These cookies help MOR understand how users interact with the website, measure traffic, and analyze behavior to improve performance by collecting aggregated (non-directly identifiable information). The use of these cookies requires user consent in accordance with applicable laws.

4.3 Advertising and Marketing Cookies

These cookies are used to: track browsing habits, deliver personalized ads, display relevant promotional content, measure marketing campaign effectiveness, and limit ad display frequency. These cookies are only activated with the user's explicit consent.

4.4 Functional Cookies

These cookies store user customizations, such as language or regional preferences, to personalize the user experience.

All optional cookies are disabled by default and will only be activated when users actively accept them. Users can customize, allow, or reject cookies via:• The Cookie Settings tool displayed on the website, which offers options to: Accept All, Reject, or Customize settings for each cookie category; or
• Direct adjustments on personal browsers, such as clearing cookies, blocking cookies, or setting alerts when cookies are sent.

Rejecting optional cookies will not affect access rights or basic functions of the website; however, certain advanced features or personalized content may be limited.

MOR uses cookies and similar technologies to remember preferences, enhance user experience, and analyze web traffic. Users may reject or manage cookie usage by adjusting their browser settings. However, doing so may affect the overall user experience or the functionality of certain services.

5. Information Sharing and Disclosure

MOR does not share the User's personal data with third parties, except in the following cases:• Upon request or decision of competent State authorities or as required by law.
• Providing to Partners and Service Providers of MOR to perform services, provided that parties have signed Non-Disclosure Agreements (NDA) / Data Processing Agreements (DPA).
• When the User consents, or when the data has been anonymized/aggregated for statistical purposes.
• MOR ensures that third parties comply with this Policy and applicable laws.

6. Data Security

MOR applies appropriate technical and organizational measures to protect data against risks of loss, unauthorized access, or data leakage, including firewalls, encryption, and access control. Data will be stored on MOR’s secure system. In the event of a detected data breach, MOR will notify and coordinate resolution within 72 hours of detection.

7. Data Retention

Data retention shall strictly comply with applicable laws and regulations. User data will be retained for a maximum period of 60 months from the date of receipt. This data retention serves to protect User rights and interests, including but not limited to: preventing fraud, resolving disputes or complaints, and fulfilling statutory legal obligations. Upon expiration of this period, the data will be permanently deleted.

8. User Rights

Users have the following rights regarding their personal data:• Right to access, edit, update, or request deletion of personal data.
• Right to withdraw consent for data usage for marketing purposes.
• Right to contact MOR to lodge complaints or request resolution of inquiries regarding personal data.

Note: MOR only supports answering and resolving inquiries and complaints directly related to MOR's collection, storage, and use of the User's personal data within the scope of service provision. MOR does not provide legal advice services nor act as an independent consulting expert on Personal Data Protection Law.

9. Policy Changes

MOR reserves the right to adjust, amend, or update this Privacy Policy at any time to align with operational reality or applicable laws. All changes will take effect immediately upon being publicly posted on MOR’s website/application.

MOR recommends Users regularly check this Policy to stay updated. The User's continued access or use of MOR’s services after the revised Policy is published implies that the User has read, understood, and fully agreed to the updated contents.

10. Contact Us

For any inquiries, feedback, or requests regarding privacy rights and personal data, Users please contact MOR through the following channels:• Support Email: marketing@morsoftware.com
• Phone / Hotline: 0869 738 833
• Contact Form: https://morsoftware.com/contact
• Head Office Address: 235-237-239-241 Cong Hoa, Tan Binh Ward, Ho Chi Minh City